If there are any problems with your order, please notify us within 48 hours of receipt. BladeGallery Inc cannot be responsible for any claims made after 48 hours. For breakage resulting from carrier transit, please keep the entirety of original item(s) as well as all packaging and packing materials for future inspection by carrier.
This return policy applies to production items including chef's knives, gardening tools, shears, sharpening stones and knife cases unless specifically listed under our Special Return Policy listed below.
Please contact us at 1-877-562-5233 before returning any items. No exchanges or returns will be accepted after 7 days from date of receipt. Merchandise can only be returned if it is in its original packaging, unused, and in resalable condition. Please note that knives cannot show any wear and must not have been used to cut anything or been sharpened. Please note that for safety, all saya, opened edge guards, hair shears, razors, brushes, and manicure tools cannot be returned or exchanged.
Items found to be damaged or used will not be accepted or credited for return or exchange. Please send all items for return via either insured USPS mail or insured Federal Express shipping. In cases of inappropriate returns or where a customer repeatedly makes returns, a restocking fee of up to 10% may be applied. Please understand that orders that are cancelled prior to receipt but after shipment are considered inappropriate returns. Please do not simply write "return to sender" on the package. In our experience, USPS can be very slow to return packages in this manner and it can cause substantial delays or even loss of product.
This return policy applies to all one-of-a-kind and "custom" knives including handmade (artisan-made) jewelry and knives. This includes items such as Chris Reeve Knives, Winkler Knives, and other knives made in limited production.
We know it is sometimes hard to select handmade items such as knives and jewelry based on photographs on the web. Though we work very hard to make sure that all items sold through us are exceptional, we know that you may order a knife that doesn't meet your expectations when you hold it in your hand.
Items to which this policy apply carry a three (3) day inspection period from the date of receipt during which they may be returned in original condition (minus the price of shipping and handling). After the inspection period, we cannot accept items for return. In cases where a customer repeatedly makes returns or if returns are deemed as inappropriate, a restocking fee of up to 10% may be applied.
Please contact us at 1-877-562-5233 before returning any items. No exchanges or returns will be accepted after the three (3) day inspection period. When you ship the item back to us, please indicate the reason for your return, include the packing slip with your return, and wrap the package securely, using plenty of padding, being especially careful to pad the point. Be sure to include the sheath, case, or any other packaging if provided. For your protection, we recommend that you use either insured USPS mail or insured Federal Express shipping. Items returned including their packaging, sheaths, etc must arrive at BladeGallery Inc in new condition. Knives cannot have been used to cut anything.
Items found to be damaged will not be accepted or credited for return or exchange. The purchaser will be responsible for return shipping costs. If we are unable to receive return shipping costs, we will not be able to return the damaged goods. A 10% restocking fee will be charged on all items returned without either contacting us by phone or e-mail during the inspection period. In cases where a customer repeatedly makes returns or if returns are deemed inappropriate, a restocking fee of up to 10% may be applied. If free standard shipping was selected at the time of the order, shipping, insurance, and handling costs will be deducted from the return.
Certain items cannot be returned. These include saya, hair shears, manicure tools, brushes, and other items where reselling the item may be considered inappropriate for sanitary and health reasons.
Fit and finish varies from maker to maker and is not considered a defect. We are happy to take a knife back if you are not happy with the fit and finish, but the customer is responsible for shipping costs.
Order Cancellation Fees
Processing orders and accepting credit cards costs money and time. In an effort to keep our prices lower, we have a 5% fee for orders that are cancelled after they are placed but before they are shipped. Before completing your order, please be sure you want that item. Please note that this fee applies to items that are noted as backordered on the website because we have paid credit card fees on your purchase and/or have purchased additional inventory based on your order.
Where to Send Returns
After receiving a return merchandise authorization (RMA), send returns during the inspection period to the following address:
BG Inc dba Epic Edge (Returns)
3628 E Marginal Way S
Seattle, WA 98134
We will notify you via e-mail once we have received and processed the returned item.
Please understand that shipping costs are non-refundable except where we have shipped the incorrect item.
It has always been our goal that our customers are completely satisfied with every purchase they make with us. Therefore, all of our products are carefully inspected prior to shipping. If you find you have any problems with your order upon receipt, please contact Customer Service as soon as possible at 1-877-562-5233. Please understand that shipping costs are non-refundable except where we have shipped the incorrect item. Certain manufacturers make frequent small changes during their production cycle. While we try our best to have our photographs reflect these changes, it is impossible to keep up with all of them. Changes in sheath style, finishes, etc do not constitute incorrect items and therefore shipping costs are non-refundable in these cases.
BladeGallery Inc makes no representations or warranties of any kind, either expressed or implied, including, without limitation, warranties or conditions of title, or implied warranties of merchantability or fitness for a particular purpose, or non-infringement. BladeGallery Inc is not responsible for printing or typographical errors. Product pricing and availability are subject to change without notice.